The SIPP Claims Process

SIPP Claims Process

Cases of mis-sold SIPP investments continue to increase as investors realise they have been the victims of bad or negligent advice. If you received bad pension advice from a regulated financial adviser then we can take action to recover your losses, even if that adviser has ceased trading. If a financial adviser was not involved when you set up your SIPP then we can take action against the SIPP provider to recover your funds.

Depending on the types of investments placed into a SIPP, it may be very difficult to draw on your pension when you need to or sell the investments should they no longer be suitable. If the investments lose some or all their value, you could still be asked to pay annual management fees to the SIPP provider which can mean putting in even more money to support loss making investments.

It is very important that you act as soon as possible when you realise you could have been subjected to bad advice leading to financial losses. If you setup your SIPP more than 6 years ago, you only have 3 years from the time you realise there is a problem in which to make a complaint. If you leave it too late, you may forfeit your right to make a complaint and recover your money!


While every case of pension mis-selling may be different in circumstances, we can simplify your journey to achieving recovery of your losses:

  1. You enter your basic contact details into our website enquiry form.
  2. We call you back to discuss your case.
  3. If we think your case has merit, we send you our claim pack to sign some simple forms.
  4. On receipt of your forms, we can request your files from any firms that we believe hold information necessary to pursue your claim. If you already have the information we need, then providing copies can save a lot of time.
  5. When we are in possession of all necessary documents, we can then assess case and proceed to making a complaint if appropriate.
  6. We manage the 8 week regulated complaints process to receive a formal response from the firm(s) subject to the complaint(s) , If the response is unsatisfactory then we escalate your matter to the Financial Ombudsman Service (FOS) or The Pensions Ombudsman who both have the powers to enforce payment of compensation should they uphold your case.
  7. In cases where the firm responsible for the bad or negligent advice has now ceased trading and so cannot respond to a complaint, we use the Financial Services Compensation Scheme (FSCS) who can refund up to £85,000 per claimant in compensation for pension advice should your case meet their eligibility criteria.

The Process in a Nutshell

SIPP Claims News

  • SIPP Claims
  • FSCS
  • FOS
  • Carey Pensions Judgement
  • Rowanmoor
  • SIPP Providers & Operators

You have the right to seek further advice and to shop around before entering into an agreement with us. is a trading style of Synergy Financial Solut Limited. Synergy Financial Solutions Limited is a Claims Management Company. Authorised and Regulated by the Financial Conduct Authority in respect of claims management activities (FRN 829760). You do not have to use a Claims Company to make a complaint. You can make a complaint to a financial firm yourself at no cost and use the Financial Ombudsman Service or Financial Services Compensation Scheme which are FREE. If you choose to use us, we charge 30% + VAT on any redress received except PPI claims for which our charge is 20% + VAT.
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We are no longer accepting any new claims. Existing cases will be processed to completion. For outstanding invoices, please pay online here.
We are no longer accepting any new claims. Existing cases will be processed to completion.